Warranty Terms

Warranty terms:

 

  • This warranty is limited to sagging crumbling and natural disintegration of only the core (inner block) and not the cover normal conditions of domestic use.
  • Warranty is valid only if purchased from authorized dealers.
  • With normal use, flexible polyurethane foam in quilted fabric and comfort layers in inner block/comfortable is likely to expand, develop softness and change in color which is not covered under warranty body impression less than 0-1.5” does not cover under warranty. This also does not affect the pressure relieving qualities of the Mattress.
  • The Mattress size that is within the ordered size of *+/-1” in length and width and firmness/height/weight issues after delivery are not covered by the guarantee.
  • Warranty will be applicable only if proper care of the Mattress is taken as per instructions of use and care directions given in warranty card.
  • Warranty will not be applicable if Mattress is not used on the flat firm surface or if the mattress is found soiled stained.
  • Torn handles and air ventilator, laces, nets labels (if provided) stitches pulled out of the handle where sewn to the Mattress of tears in Mattress fabric where the handles and air attached (handles are designed to help you position the Mattress on the bed, not to use them support the full weight of the Mattress).
  • Retain the cash memo and warranty card as the same have to be produced in the event of a complaint. Contact an authorized dealer to attend to your complaint.
  • In case identical material is not available at the time of product service. Company reserves the right to substitute material of equal value.
  • Transportation costs/inspection cost towards complaints attendance in the far-flung area and replacement will have to be borne by the customer.
  • Warranty of sheet of a mattress is available only in the thickness of 4 inches and above.
  • Product features, specification, and warranty terms are subject to change without notice.
  • The company’s decision on the warranty will be final.
  • Disputes, if any, are subject to the jurisdiction of Faridabad (Haryana)
  • If you find any discomfort, please change the Mattress within 7 days of purchase after that company shall not be responsible for any sleep discomfort/disorder.
  • Repair or replacement of Mattress of foundation does not extend its limited warranty or begin a new limited warranty period.
  • Warranty does not cover fabric stain, soiling or burns, and squeaks, rattles or noises.
  • This warranty does not hold good for once repaired or replace the Mattress.
  • This warranty does not cover border wires which run along the perimeter of the Mattress and foundation bend due to moving or bending the sleep.

 

Limited warranty terms:

 

 

We are leading mattress company in India. when the mattress is manufactured with utmost care and stringent quality control is maintained. However despite the high-quality assurance there can be an odd defective pair among millions which we manufacture and sell. In such cases, we stand by our  quality policy and cover all such products by our confirm warranty prescribed below as per pro-rata basis:

 

  • In the case of the manufacturing defect (sagging) within 1 year the company will replace the mattress.
  • For any manufacturing defect from 1 year to till the end of 2 years the company charge 20% of the M.R.P. for replacement of new mattress with cover. However, if the customer wants to retain the same cover of the defective mattress and get the only the bare block(inside material) replaced/repair as per need, nothing will be charged from him up to 2 years from the date of purchase.
  • For manufacturing defects from 2 years to 3 years the company will charge 35% of the M.R.P. for replacement of new mattress with cover.
  • For any manufacturing defect from 3 years to 5 years the company will charge 50% of the M.R.P. for a replacement to the new mattress with cover.
  • For any manufacturing defects from 5 years to 11 years the company will charge 70% of the M.R.P. for a replacement of new mattress with cover.
  • The warranty does not cover if the product is not used according to the instruction for use and care directions given by the company.
  • The warranty card must be duly filled, stamped and signed by the dealer the card and relevant cash memo must be prevented and produced along with the complaint.
  • The warranty card is not valid for:

(A) Damages resulting from accident, mishandling, heat, commercial & improper use.

(B) Mattress not purchased from an authorized dealer.

  • While the company endeavors to replace/repair the item under warranty as soon as possible. It is not liable to do so within any specified time.
  • The decision of the company regarding the nature of defects & applicability of this warranty will be final.
  • Claim if any, arising from the warranty will be restricted to courts with Faridabad (Haryana) jurisdiction only.This guarantee excludes and condition/warranty/liability not expressed herein.
  • The warranty is limited to the cost of the product only subject to the conditions given herein above company will bear only the cost resulting from repair or replacement of defective inner structure(bare block). Transportation costs will not be paid by the company.
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